POLICIES AT WOLFE COFFEE CO
In today’s online shopping market, we believe that honesty is the best policy. That’s why we designed the most generous, fair and transparent store policy for our customers. Read the following sections to find out more about how we ship or exchange products, or about how we secure your personal data. Please don’t hesitate to contact us if you have any questions!
SHIPPING POLICY
How It Works
Carriage will be charged on orders under £50 and/or orders outside of the mainland UK. The Company reserves the right to amend these conditions at any time without notice. Deliveries are made by our own vehicles or by a third party courier. Typically orders are dispatched within one to three working days of receipt and delivered the next working day. Delivery of equipment will be delivered by our own vehicles or by a third party courier and approximate delivery dates will be agreed with the customer.
No loss or damage compensation is available for untracked contract services posted using a Royal Mail. Please use a TRACKED service from Royal Mail in order to apply for any claims or compensations.
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Damage, loss in transit and shortages
The Company will, when the price quoted includes delivery, repair, replace or credit (at the Company's discretion) goods damaged in transit, provided that the Company receives written notice of such damage within three days of delivery. Goods should be checked upon receipt against the delivery note or invoice with the goods and if received in a damaged or unsatisfactory condition must be signed for as such. No credit will be given for goods signed for “in good condition” or “unexamined”. Shortages must also be notified to the Company in writing within three days of receipt, failing which no liability will be accepted. Non-delivery of goods must be reported in writing to the Company within three days of receipt of invoice or advise of despatch, whichever is the earlier. No claim will be accepted for damages reported unless the goods are signed for as “not received in good condition” or similar wording.
RETURNS AND REFUNDS
How It Works
Goods correctly supplied may not be returned without written agreement. Goods may only be returned against the Company's Collection Note and must be accompanied by full details stating the invoice number and date together with the reason for return. Faulty goods may be replaced or credited at the Company's discretion, however in the event of a credit, will be credited at the price paid only if the manufacturer agrees to credit and if the goods are genuinely faulty. Non-faulty goods will be returned to the customer and a handling charge will be made. The Company will not accept for return any item that has been supplied to special requirements including any perishable products under any circumstances and in other instances a re-stocking charge will be imposed. The Company may charge a handling charge of up to 100% plus costs for any returned or cancelled goods.
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Orders
Orders sent in confirmation of verbal or electronic instructions should be clearly marked as such otherwise costs incurred by the Company as a result of duplication of an order will be charged to the customer. In the event that products are specially purchased, the Company may refuse to accept goods back and/or charge handling. Cancellation of outstanding orders must be in writing and the Company reserves the right to charge a handling charge of up to 100%.
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Payment
All credit accounts are payable in accordance with the terms agreed. Accounts not settled within five working days of the due date may be suspended and a reminder letter may be sent. The Company reserve the right to cease supplying further goods until the account is up to date. Interest on overdue accounts may be charged, at the Company discretion, at 2.5% per calendar month or part thereof from the invoice date up to and including the date of payment. The customer will pay all expenses, legal or otherwise, incurred in the collection of overdue accounts. Failure to pay account on time renders entire account due immediately on demand. In the event of non-payment the fees from the company’s Collection agency of 17.5% will be added to the original invoice amount.
WARRANTY AT WOLFECOFFEECO
Our Policy
The Company's liability shall be limited to giving the customer the benefit of any guarantee given to the Company by its suppliers. The Company will not be responsible for damage caused by misuse, neglect, abuse,
OUR PRIVACY POLICY
Your Data is Secure
we’re committed to protecting and respecting your privacy.
This policy explains when and why we collect personal information about people who visit our website, how we use it, the conditions under which we may disclose it to others and how we keep it secure. We may change this policy from time to time so please check this page occasionally to ensure that you’re happy with any changes. By using our website, you’re agreeing to be bound by this policy.
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How do we collect information from you?
We obtain information about you when you use our website, for example, when you contact us about products and services and when you contact us by phone or post.
What type of information is collected from you?
The personal information we collect might include your name, address, email address, IP address, and information
regarding what pages are accessed and when. If you make a purchase from us, your card information is not held by us, it is collected by our third party payment processors, who specialise in the secure online capture and processing of credit/debit card transactions, as explained below.
How is your information used?
We may use your information to:
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process orders that you have submitted
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notify you of changes to our services or products
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send you communications which you have requested and that may be of interest to you
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process a job application
We review our retention periods for personal information on a regular basis. We are legally required to hold some types of information to fulfil our statutory obligations. We will hold your personal information on our systems for as long as is necessary for the relevant activity, or as long as is set out in any relevant contract you hold with us.
Who has access to your information?
We will not sell or rent your information to third parties.
We will not share your information with third parties for marketing purposes.Third Party Service Providers working on our behalf: we may pass your information to our third party service providers, agents subcontractors and other associated organisations for the purposes of completing tasks and providing services to you on our behalf (for example to process deliveries). However, when we use third party service providers, we disclose only the personal information that is necessary to deliver the service. Please be reassured that we will not release your information to third parties beyond the Wolfe collective network for them to use for their own direct marketing purposes, unless you have requested us to do so, or we are required to do so by law, for example, by a court order or for the purposes of prevention of fraud or other crime.
When you are using our secure online pages, your payment is processed by a third party payment processor, who specialises in the secure online capture and processing of credit/debit card transactions. If you have any questions regarding secure transactions, please contact us.
Your choices
You have a choice about whether or not you wish to receive information from us. If you do not want to receive direct marketing communications from us, then you can easily do so by contacting us by email or telephone.
How you can access and update your information
The accuracy of your information is important to us. We’re working on ways to make it easier for you to review and correct the information that we hold about you. In the meantime, if you change email address, or any of the other information we hold is inaccurate or out of date, please email, write or phone us.
You have the right to ask for a copy of the information The Wolfe Collective hold about you. We may charge £10 for information requests.
Security precautions in place to protect the loss, misuse or alteration of your information
When you give us personal information, we take steps to ensure that it’s treated securely. Information on our website is encrypted and protected. When you are on a secure page, a lock icon will appear of your web browser. While we strive to protect your personal information, we cannot guarantee the security of any information you transmit to us, and you do so at your own risk. Once we receive your information, we make our best effort to ensure its security on our systems. Where we have given (or where you have chosen) a password which enables you to access certain parts of our websites, you are responsible for keeping this password confidential. We ask you not to share your password with anyone.